Privacy Policy
1. Who We Are
Jaipur Collective (“we”, “us”, “our”) is a handcrafted jewellery business based in Johari Bazaar, Jaipur, Rajasthan, India. We operate through our website jaipurcollective.store and our WhatsApp Business account at +91 96800 55921.
For privacy inquiries, contact us at: hello@jaipurcollective.store
2. Information We Collect
We collect the following personal information when you interact with us:
- Name: To personalise our communications with you.
- WhatsApp Phone Number: To send you product catalogues, order updates, and promotional messages via WhatsApp Business.
- Jewellery Preferences / Interest: To send you relevant product recommendations.
- Messages & Conversation History: WhatsApp conversations you initiate with us, used to fulfill your enquiries and orders.
- Technical Data: IP address, browser type, and pages visited (collected automatically via website analytics).
3. How We Use Your Information
We use your personal data for the following purposes:
- To send you jewellery catalogues, product photos, and pricing information via WhatsApp.
- To process and fulfill orders and custom jewellery requests.
- To send promotional offers, new collection announcements, and seasonal discounts via WhatsApp (only with your explicit consent).
- To respond to your enquiries and provide customer support.
- To improve our website and services through analytics.
4. WhatsApp Business Communications
Opt-Out: You can unsubscribe from WhatsApp communications at any time by replying STOP to any message, or by contacting us at hello@jaipurcollective.store. We will remove you from our messaging list within 24 hours.
Message Frequency: Message frequency varies. Standard messaging and data rates may apply depending on your mobile carrier.
Our WhatsApp Business communications are governed by Meta’s WhatsApp Business Policy and WhatsApp Terms of Service.
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: You have given explicit consent to receive WhatsApp communications.
- Contract: Processing is necessary to fulfill orders you have placed with us.
- Legitimate Interest: To improve our services and respond to your customer service enquiries.
6. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Meta Platforms (WhatsApp): As necessary to deliver WhatsApp Business messages. Subject to Meta’s Privacy Policy.
- Shipping & Logistics Partners: Your name and address are shared with courier services solely for order delivery.
- Payment Processors: For processing payments (we do not store card details).
- Legal Authorities: When required by law or legal proceedings.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- WhatsApp contact list: Until you opt-out, or 2 years of inactivity, whichever comes first.
- Order and transaction records: 7 years (as required by Indian GST and tax laws).
- Website analytics data: 12 months.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data (“right to be forgotten”).
- Opt-Out: Withdraw consent for WhatsApp communications at any time by replying STOP.
- Portability: Request your data in a portable format.
To exercise any of these rights, contact us at hello@jaipurcollective.store.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All communications via WhatsApp are end-to-end encrypted by Meta.
10. Cookies
Our website may use cookies for analytics purposes. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings at any time.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via WhatsApp or email. The latest version will always be available at jaipurcollective.store/privacy-policy/.
13. Contact Us
For any privacy-related questions or to exercise your rights:
- Email: hello@jaipurcollective.store
- WhatsApp: +91 96800 55921
- Address: Jaipur Collective, Johari Bazaar, Jaipur, Rajasthan 302003, India